Shipping Policy
Orders are processed between Monday and Friday. Processing typically takes 3 business days from the time of ordering, with shipments dispatched the following day after processing. Please note that we do not ship on weekends.
Shipping Method: Standard Shipping
Shipping Time: 7-20 business days
NOTE
- Please ensure all delivery information is accurate. Incorrect or missing information may require us to contact you, causing delays in delivery. Customs clearance may also lead to delays.
- Your local customs office may require additional time and documents for package clearance.
- Your order may be delivered by either the local post office or a courier service. If not home during delivery, a notice card may be left advising on collection.
- If you don’t receive a response from our Customer Service team within 24 hours on weekdays or 48 hours on weekends, please check your spam folder.
For inquiries, please contact us at support@boskenstore.com.
Refund Policy
At BOSKENSTORE.COM, we strive for 100% customer satisfaction. If you encounter any shipping or product issues, please email us immediately for assistance.
Return Policy
- Not Happy with Your Order: If unsatisfied with your purchase within 14 days of receipt, return the product in like-new condition. Buyers are responsible for return shipping costs unless covered by our warranty or due to our error. Shipping costs are non-refundable.
- Damaged Items or Low Quality: Contact us at support@boskenstore.com with photographs demonstrating poor quality or damage. Replacements will be provided upon confirmation, and defective items need not be returned.
Cancellation
- Unshipped Orders: Contact us if cancelling an order not yet shipped.
- Shipped Orders: If the parcel has been shipped, kindly refuse delivery. Refunds will be issued after deducting shipping costs.
Warranty
Our warranty covers manufacturing defects. Exclusions include accidental damage, improper care, and normal wear and tear.
Refund Policy
You may request a refund if the product does not meet your expectations. Refunds are granted under specific circumstances, such as non-functionality or non-receipt within 90 business days.
Shipping Costs
You are responsible for return shipping costs. Refunds do not include return shipping fees.
For damaged items or low quality, please provide clear photographs for resolution.
For assistance, contact us at support@boskenstore.com.